CAREERS

Job Description:

We are looking for a self-motivated legal assistant that is able to work in a fast-paced environment. Proven call center/customer service or 911 dispatch experience is a plus. You will be expected to provide excellent customer service to each caller.

***Must be available to work Monday-Friday 2 pm to 10 pm EST plus one weekend a month.***

Responsibilities

• Provide excellent customer support to potential clients in a timely and efficient manner
• Handling inbound and outbound calls, live chats, web forms, etc.
• Ability to work in a fast-paced environment that includes handling multiple calls
• Monitor cases for follow-up calls
• Multitasking
• Full-time position

Requirements

• Be available to work Monday-Friday 2 pm to 10 pm EST and one weekend a month
• 1-3 years of experience in a call center/customer service environment or as a 911 dispatcher is a plus
• Proficient computer skills
• Ability to multi-task **Must be able to take phone calls while typing**
• Solution-oriented with strong attention to detail
• Strong writing and verbal communication skills
• Professional telephone etiquette and strong typing skills
• Knowledge and experience working in personal injury a plus
• Must have excellent listening skills while remaining in control of telephone calls
• Ability to work independently
• High School Diploma/GED required

How to Apply:

To apply for any of these positions, please submit your resume and our Job Application Form to [email protected] and our office will contact you if a position is available that matches your qualifications.

You may also mail both your completed Job Application Form and your resume to:

The Sam Bernstein Law Firm, PLLC

31731 Northwestern Highway, Suite 333

Farmington Hills, Michigan 48334